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Problems With Transport


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#1 Organic_cycles

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Posted 25 September 2014 - 06:21 PM

Hi there - been off the forum for awhile.  All was going well and still is.  Happy with DD secondary school.  Problem is transport.  The bus driver yelled at DD because he stopped at the wrong stop and she refused to get off.  He then threatened her that the next time he stopped (at the wrong stop) and she did not get off, he would not stop again and she would have to walk back from the next stop (over 1 mile down the road with no pavement).  He then continued to yell at her and said 'And you bloody better look at people when they are talking to you.'  I am sure none of you would be surprised to hear that we don't want her going on the bus until we have had a chance to talk to the bus driver!

 

Problem - transport and SEN are not replying to emails.  I wrote an initial polite letter - when there was no reply - I quoted the usual Ian Coates, Equality Act and also requested for their policy on transporting vulnerable people - no reply and it has been two weeks. 

 

I also threatened to take it up with Sendist - can I do that - we have a statement and I think it should be amended for transport.  We originally agreed to transport her - but this treatment is unacceptable.  How do I escalate it??

 

Thanks!!!!!



#2 imperfect parent

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Posted 25 September 2014 - 08:12 PM

Try to find out what you can do before making any complaint because when you deal with LA's you need to be able to carry out what you threaten.  Sadly you can't take this up with SENDIST; they will only deal with wording of statements when a final statement is issued or amended.  You have 2 months to make an appeal after a statement or amendment is issued..

 

http://www.ipsea.org...llege-transport

 

 

 

The law requires that a Local Authority arrange free, suitable, home to school transport for children of compulsory school age who are “eligible” to their nearest suitable school.

 

The situation that you are in is wrong; the driver does not understand your DD's difficulty with his action, and is quite likely t have had no info about her which has led to a stressful situation.

 

You say you agreed to transport your daughter, is this in part 4 of the statement with the placement, or was it just a casual agreement?  How is she travelling by bus if you've agreed to transport her?

 

The basics of transport is that it must be suitable and stress free.  Transport is provided for children under 10 who are more than 2 miles from school, and older children who are more than 3 miles from school.  If you child cannot use the transport  other children use then special arrangements can be made.

 

Your LA should have a home school transport policy which must be made available to you.  Try finding it on their website or ask parent partnership for it.  It should tell you how to complain.  Be prepared to be fobbed off, or told things which are not strictly true.

 

Someone I heard of used to be a bus driver.  Rumour has it he stopped the bus a village near the end of the route and refused to move until all the children got off in an argument about behaviour; he's not a bus driver now.


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#3 Organic_cycles

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Posted 26 September 2014 - 09:48 AM

Why is everything a fight!  I am so tired!  All what I have asked for is to talk to the driver - I get having a bad day and making mistakes.  I don't want him sacked - but I want to move forward and make sure my DD is safe.  It isn't too much to ask  - is it??



#4 Jolly Roger

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Posted 27 September 2014 - 09:11 AM

We had an announcement in York recently that families will be able to opt for direct payments to cover SEN transport, allowing them to take complete control of the organisation and employment of a driver and escort.



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